The decline of customer service in the 21st century

I have spent 3 hours on the phone with the customer service for my mobile phone. I won't mention the company name because they are all the same. I requested the addition of unlimited Texting to my plan, I was on the pay as you go plan. It was to take affect when the new billing cycle started. The bill was paid by Credit Card as usual and then the Data Plan stopped working. I called cust service and it just went down hill from there. The phone was disconnected for not paying the bill, which was paid automatically and on time. The data plan still doesn't work. I spent 3 hours talking to 2 out of 3 people who I could not understand their accents. That is probably why they say that I still owe money and don't have my data plan working. That was with my mobile carrier.

Now customer service with one of my banks. When your sitting in the office talking with "a personal banker" everything is ok however when you get on the phone with some anonymous voice that is when it goes south quickly. This is a call center I hear. It is maddening Time is wasted and nothing is accomplished. That was a wasted hour and nothing accomplished.

I spent 4 hours of my Friday on the phone with customer service. Nothing was accomplished. I have to call again on Monday and start over again. What a wast of time. Am I the only one who feels the frustration.

Welcome to the new world.